Originally Posted by
channa
That's ridiculous...a damaged aircraft is mechanical. It's on the airline to pay for this stuff. Now they may have to get it from BA later, but they should take care of the customers, er guests, at the point of incident.
I think that people who hung around the gate may have been offered something. I left the gate area when they announced the cancellation.
I'm not interested in voucher to a crappy hotel near the airport. I went back to Manhattan and enjoyed my night. I'll just call customer care and see what I can get reimbursed. I don't foresee any problems here.