Originally Posted by
tom911
I'd say they dropped the ball here in not proactively assisting the passengers on this flight. Their contract or carriage, though, says accommodations MAY be provided, not WILL be provided, so maybe they have an escape clause there, though later on it does say they can offer an electronic certificate to reimburse for passenger hotel costs. Will be interesting to see if VegasGambler is offered a certificate versus a check.
Last year, AS cancelled a flight that I was in that originated in SFO. It was late at night. They offered passengers hotels. The line at the gate was huge. The agent said some people could go to the ticket counter. The ticket counter said to just find a hotel and bring back the bill in the morning and said what the spending limit was. Could have been $200.
The next day, I did that and they went to the back and came back with a check. I was afraid that I had no proof of the verbal instructions given to me but it worked out without trying to persuade them.