Originally Posted by
LHR/MEL/Europe FF
Does your insurance company pay you a fixed fee in the event of cancellation? Or it the USD150 towards any expenses you have (provided the delay is over 6 hours, or a missed connection)? Most insurance companies work on the latter - reimbursement.
In your case there seems very few out of pocket expenses, so a fixed compensation would suit you!
Indeed there were no out of pocket expenses so nothing for me to claim in that area.
My insurance policy pays a fixed fee of US$150 for every 6 completed hours of travel delay, subject to a cap of US1,500.
For missed connection, the policy says a fixed fee of US$150 if I was unable to get connection beyond a certain number of hours. This is under a different clause of the policy.
I am pretty certain that the completed hours travel delay segment applies to our case, but not sure how they would deal with the flight cancellation/missed connection bit.