Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 425
Update: Writing on their Facebook page has done the trick. They finally acknowledged the flight cancellation and have issued an accurate flight delay certificate. It's a pity one needs to go to social media to grab their attention for what should be a fairly routine flight delay certificate that any agent should be able to create.