Originally Posted by
JHake10
What I think happened was AMEX was showing your reservation was a cancelable reservation (rather than a pre-paid nonrefundable). What AMEX doesn't show is the individual properties non cancelation policy. Some properties are 24hrs. It seems this one is 48hrs. I've seen some Hilton resorts even more.
That aside, the booking site is deceiving. I wonder what the link "Cancelation Policy" would reveal. It seems you disputed this with the travel department. What about calling and reporting a fraudulent charge in general?
That is the rub for me. If I landed on this page and it said "you will be charged one night or xxx dollars", fine - it is what it is, but I do not think it is too much to ask for the website to understand the local time of the hotel and the cancellation policy and adjust the messaging to the client to properly reflect if they are going to get charged. Maybe the reason I have such a hard time with this is I spend my days at work as an IT architect making sure back end systems are designed to support a great client experience. Really, above all else that is the #1 mantra, and trust me when I say I am solving problems 10x more complex than this daily. How Amex IT could put an experience online this poor is mind boggling.