Originally Posted by
Meneer Guggenheimer
Ok, guess we will not see you here again...
In my experience KLM is actually relatively good in providing services like this compared to other airlines. In the end you will have this issues too with other airlines. Or not get any service at all.
I might be very lucky in general and very unlucky with KLM, but it had never happened to me that when calling a customer service during opening hours I was faced with the message "Our office is closed, call again when we are open." Waiting for a long time, yes, it has happened many times. Finding the office "closed," never.