Originally Posted by
hkskyline
It's a disaster for a non-Mandarin speaker to get stranded in a Chinese airport trying to do a re-booking due to a random cancellation. Buyer beware the next time you see a good deal from the Chinese airlines!
I'm surprised they ticked air flow as the reason and not weather. Do insurance companies cover this type of delay/cancellation? Would this be 1 or 2 delay events?
Yeah, if you don't speak Mandarin, the ground staff would probably ignore you. At one stage, my wife spoke in English. The chap just said "I don't know English". What to do? Switch back to Mandarin.
I'm still waiting for my insurance company to get back to me. We have an Annual Travel insurance plan, and I have filed claims under 2 separate clauses, one for Trip Delay, because I reached my end destination some 14 hours late, and another for missed connection because my original connection was impossible to catch, and then my subsequent re-booked connection was cancelled. My travel insurance policy as specific clauses for Trip Delay (pay out of US150 for every 6 completed hours, subject to a cap) and also a small payment for missed connection (US 150).
I'm curious to see how much they will compensate me.