FlyerTalk Forums - View Single Post - GiftCardMall Master Thread (2018 onwards)
Old May 30, 2019 | 9:12 pm
  #1027  
jeffeverde
10 Countries Visited1M60 Nights10 Years on Site
 
Join Date: Mar 2015
Location: RBK
Programs: AA EXP
Posts: 130
Anyone have a recurring issue with GCM orders "taking the long way home"? I use the free shipping option, and my orders pretty consistently arrive 3-5 days after the shipping notice. But last week I had an order that took 12 biz days to arrive -- a full week after orders placed 2 and 3 days after the delayed order -- and, of course, the delayed order arrived one day after I called to have the order re-issued.

Now I'm in the same situation again, with two missing orders that were placed 15 days ago, while orders place several days later were delivered a week ago. I'm hesitant to be too quick to report a missing order for fear of having them show up the next day, and having to wait another 10 days while the re-order is processed.

I've started tracking both the shipping notification date and the actual postmark date, and it seems like the shipping notification is more of a suggestion that it might ship sometime in the near future. In one recent case, orders placed on the 9th, 10th, and 11th received shipping notifications on the 11th, 12th, and 15th -- but the envelopes were all postmarked the 15th and all arrived on the 18th.
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