laner

I'm trying to use one of these codes to book a YYZ-FRA trip but can't get it to display Standard Fares when the promo code is entered. According to the T&C Standard should be eligible for the promo but I can't get it to display them for any dates, on any Euro destinations I've checked (FRA, MUC, CDG, ZRH). It just shows Basic and Flex. Standard shows up if I don't enter the code so its not an availability issue. Anyone have any ideas on how to fix this?

EDIT - I called Reservations and they looked up the code and said it was only eligible for Flex and up, which obviously is not what the email states. I guess my only option is to send a copy of the email to Customer Relations and hope they issue a replacement code.