This was my fifth time renting with Silvercar; unfortunately, while I'll consider it in the future, it may be my last. (I've rented it twice out of downtown Brooklyn and twice out of LAX.)

The Boston location in particular is a bit tough, because it's a 10-minute drive away from the car rental center, to which you have to take a shuttle from the airport anyways. So the convenience factor isn't really there. (This may be particular to my situation, but I also had trouble getting a hold of the rental agent, which meant that I was waiting at the car rental center for an additional 20 minutes after arriving. That may be a challenge of their lean staffing model.) On the other hand, they paid for an Uber/Lyft to take me directly to my terminal when I dropped the car off. All in all, I found the experience a bit like they were flying by the seat of their pants, not a seamless process of getting customers from the airport to the Silvercar rental center and then back again.

My real gripe, though, is that the value proposition seems to be going away. The discount for holders of the CSR went from 30% to 20% (which I suppose was inevitable), and as other posters have noted, you often end up with high-mileage cars. I also was (unpleasantly) surprised to see that the fuel surcharge is $9.95, not the $5 anymore. And while they used to only charge you for the tolls you incur, now there's a one-time $4.95 fee for using the transponder. That seems out of character for a company that sold itself as taking the hassle out of rental cars. Sure, it's great to get an Audi, but at least for me, the things I liked about Silvercar are the lack of add-on fees (i.e., transparent pricing), comparable pricing to a legacy rental company, without sacrificing significantly on convenience. I'm not sure I see that Silvercar bring that when compared to, say, National (heretofore my go-to when there's no Silvercar available).

One thing that remains good about Silvercar is that there's no additional fee for adding an additional (qualifying) driver.

Have other folks experienced similar things?