Originally Posted by
danielonn
Im siding with Southwest on this because they clearly state in the Passenger terms and conditions that Southwest can only help with basics like opening packages or assisting with storing luggage
Other than that an attendant is required.
Subpart 39 of the DOT regulations provides that carriers shall ensure that individuals with a disability are to be provided with assistance in enplaning, deplaning, and assistance to and from the lavatory. 14 CFR § 382.39.