Originally Posted by
mozilla
I'm not doubting this per se, but is it reasonable to expect that a check-in or gate agent in IAH would be familiar with every possible entry document that exists in the world? Yes, TIMATIC, I know, but does TIMATIC store images of examples of documents, and is said agent able to make correct interpretations of everything that TIMATIC says?
What about outsourced agents in, say, AMA, if that happened to be the origin instead of IAH?
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Believe it or not, TIMATIC is quite specific and has a detailed listing of possible document/combinations. For any exceptions to normal entry requirements, it will list out what are the requirements to prove the exception. It does not have images of example documents, but the airline agent is not expected to prove the authenticity of the document - that's the passport control agent's job.
Yes, some agents are more familiar with the verification process than others, but that's part of their job duty.