Well the latest BTS ticketing update is a stuff up.
Previously there was a map with the cost of the fare to each station from the boarding station. You then pressed the button on the ticket machine with the fare you needed and inserted the money and out came the ticket.
Now you have to touch the screen, choose your language and then the station you want on a screen. This often requires you to enlarge the map and look for your station. It then shows the fare and asks how many people. Insert money and get your ticket. It arguably takes twice as long to go through the process,
Then touch the ticket rather than insert it through the machine. The map on the back is just an outline with no names on stations, so effectively useless.
On arrival insert ticket into machine and it is retained as previously.
The only positive change is that rather than just dispense change, the staff in the booth now sell tickets.
In all cases lines are longer and the trains seem fuller. Some BTS trains have had seats removed with leaning pads replacing them.