FlyerTalk Forums - View Single Post - Changes to redemption prices on partner airlines eff 30 May 2019
Old May 30, 2019, 2:24 am
  #172  
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Originally Posted by sigma421
By keeping the new prices a secret, BA made the planned increase seem far worse than it actually is.
Maybe that was the exact strategy!

Make the mileage enthusiasts panic in advance, get a lot of liability off the books in that period (ie make sure that lots of "OMG I must do this before armageddon strikes!" redemptions booked), and then make minimal changes.
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