OK everyone, I think we may he getting OT unnecessarily. It wasn’t even [MENTION=169986]UA-NYC[/MENTION] (or me) who first made the inaccurate income comment claiming Courtyard guests make more than W guests; we just responded to show that was almost certainly preposterous.

I think some people herein are not big fans of the W brand and just piled on after the OP shared the poor stay details at the W Atlanta. (I’m not even sure I remember which one, since there are 3 Ws in Atlanta. Chances are good it’s the Midtown one if I had to guess.)

It’s perfectly fine to not like Ws. It just not accurate that all other people (even those who aren’t Millennials) agree. I’m a Gen Xer who can very much enjoy a W. But I’ll still take the St Regis first.

I think it’s also clear that the answer to our OP’s query is NO. Not all Ws are that bad. Most Ws have pretty good service. Every W has better service overall (and certainly better facilities and amenities) than almost any Courtyard. Most Ws have better service than most JWs in my experience, partly because most Ws are a lot smaller than most JWs. That being said, almost all hotels have service lapses when they are near full occupancy. And there always will be outliers that are not good representatives of their brand. The terrible W in Atlanta is right there with the terrible Four Seasons in Sydney as pitiful examples for their brands...but that doesn’t make the brands themselves bad.