FlyerTalk Forums - View Single Post - Non Active Sky Marshall clears first AGAIN
Old Aug 16, 2004 | 12:06 pm
  #160  
MJonTravel
20 Years on Site
 
Join Date: Aug 2003
Location: Washington, DC
Programs: AA GLD (1MM), DL GLD, Marriott Plat, RCL D+, X Elite
Posts: 3,229
This thread has become quite the exciting little read......

Having done quite a bit of work with the FAM program on the operator's side early on after 9/11, I can honestly say that out of all the FAM's I had to deal with (and there were lots at my airport), I only had a degree of difficulty with 1. Yep...that's right....out of several hundred.... 1. For that 1, I composed a neatly worded little letter to his SAC. In it, I outlined the repeated problems encountered, not only with me, but more importantly, my employees...who were frankly afraid of the guy. I also went out on a limb and well beyond my authority to do (but I could sure as h*ll say) ... that this particular person was not to be seen on another flight on my airline in and out of my airport until he could grow up and act like a law enforcement professional. In two days, the SAC was in the airport for a meeting with me where I outlined the problem. Said FAM was as sweet as could be from there on.

I tell you that little story to say that the FAM program and it's people have been nothing but consumate professionals in my dealings with them, except that 1 guy. Based on this experience, I would say that the probability of the folks on here who claim to represent the FAM service actually being FAMS is somewhere between zero and 1 percent.

While I could debate the merits of the program from either side, right now I'll just leave you with that little story and say that I don't think that name calling, grand standing or internet flame throwing is going to make things better. I hope no one is offended by my opining on this issue. I love FlyerTalk and have high aspirations for myself such as Evangelist!

Last edited by MJonTravel; Aug 16, 2004 at 12:24 pm Reason: grammatical revision
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