Originally Posted by
TheRealBabushka
We are two BA Gold members (OWE) flying PHL/DOH on QR (metal & code). The BA PHL lounge agent insisted that we could only use the Business section because that’s the lounge provision QR had made with BA PHL and refused us entry into the First section despite it being empty at the time. Bottom line, the lounge agents do not understand the OW lounge access framework and seem to be taking orders from their superiors on the ground, who have enforced a parallel set of rules. As yet I’m uncertain if their superiors on the ground are equally dumb or merely choosing to be non-compliant. Any clue how to get Waterside to reform these rogue elements?
I had the same experience last year. How they explained made sense tho.
This is not a fully operated ba lounge I was told. They share. So when Qatar rents this space they only rent the business section and with a totally different catering than ba. That's actually why the food choices were much better at the qr times.
They didn't have the seated service in the back tho that ba has.. The pre dining.
It made sense to me.