Hi forum,

We came back from a long holiday on 5th May and only 2 out of our 3 checked bags made it through (LAS-LHR-MUC). It was 21 days yesterday without a successful re-delivery or update in the WorldTrace system so I applied for a refund today through BA's online system. Any experience of how long this typically takes? Also, we do not have the receipts for the bag and the two items that have gone lost with it anymore, how is that being treated by BA?

A bit of additional context - we had booked the flights from LHR to the US and back using an Amex 2-4-1 voucher with flights from MCU to LHR and from LHR to MUC wrapped around on a separate ticket (since the 2-4-1 flights need to originate from the UK). When we checked the bags on the outbound leg (MUC-LHR-LAX), the tickets were merged and all worked fine on the way out and also for 2/3 of the checked bags on the way back. On the way back, we had 1h and 50min between the incoming flight from LAS and the departing one to MUC. We came in 15/20min late from the US, which stell left c. 1h 30min between the flights and the bags also had a "RUSH" label put on them at check-in in LAS.

Edit: we went straight to the lost luggage desk in Munich after checking with the staff that there were no more bags on the plane and filled in the form to get the bag registered as missing

Aside from the question above, what do you think of BA's process regarding lost luggage overall? Not sure if my expectations are too high, but as Gold/Silver members, flying in F it would have been nice to receive a call or some other sign from BA during those 21 days along the lines of "this is important to us and we're doing our best". It's always nice to be greeted personally by name on the plane (happens at least sometimes), but I feel in situations like this one customer service could go the extra mile...

Best wishes and thanks in advance!