Originally Posted by
GFrye
How often does the award availability check run, and what is the latency for alert emails?
Here's what I saw today:
- I had previously set up an Iberia award alert for several dates in December.
- I received an email around 9 am telling me that there's now availability for date "A" on the ORD-MAD route.
- At 9:15 am, checking both the AA award search web page and ExpertFlyer, I verified that there was in fact availability on date "A"
- Using the award search on aa.com, I also found one seat for date "B", and I booked it around 9:20 am. Using both aa.com and EF after making the booking, I verified that there were no more award seats available on date "B".
- At 1 pm, I received an email alert that there was at least one award seat available on date "B". At 1:05 pm I verified on both EF and aa.com that there was no award seat available at that date.
The alerts are checked a few times a day, not every minute. There is no "latency" in the email, if an alert check finds award space, it immediately emails you.
Originally Posted by
flyalways
Hi there,
When I search EF for AA awards in all SAVER classes, I see 0 availability. I go
to AA website and it shows many awards (in SAVER) for the same city pairs.
EF is only showing LIS-BOS via MAD/JFK (IB and AA but not BA). While AA
website is showing available space via BA. When I search EF for BA awards,
it does show same availability.
Is this something EF is planning to fix ? Sometimes airline showing award space
may not be available for partners. Also I am not able to map BA award codes to
AA since they do not have different levels like Saver and Anytime..
I would rather just do one search than multiple searches....
There is nothing to fix, the AA award search will only show award space on AA operated flights. To see award space on BA operated flights choose BA as the airline, etc. It's not meant to be the same as an airline website. The inventory we show is partner level award inventory.