Originally Posted by
skywardhunter
They sent an e-mail, you probably missed it, perhaps it was marked as spam.
Perhaps. But perhaps not. I find it an odd idea that the time of finalising pick-up details should make a difference. The contract was set when OP booked the ticket and paid, in whatever form. I'd push things a bit if I were in OPs position. Not sure you'll have much luck, I'm sure there's something buried deep in the T&Cs indicating that the CD is not part of the purchase or something, but I'd still give it a go.