Originally Posted by Sheraton Saigon Hotel and Towers

Dear nirmnet,

Thanks for your loyalty and sharing with us your experience. Please be kindly informed that our policy remain the same as the Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability within the same Tower according to their original booking.

We hope this explanation was helpful and also looking forward for the chance to be able to welcome you back in the future.

Until then we wish you safe travels where ever you may go.

With warm regards,
Scott Hodgetts
General Manager