FlyerTalk Forums - View Single Post - Southwest Airlines refused to help disabled Oregon passenger to restroom for hours...
Old May 25, 2019, 6:51 pm
  #19  
WillCAD
 
Join Date: Nov 2010
Location: Baltimore, MD USA
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Originally Posted by exwannabe
Why?

The plaintiff asserts that the WN attendant refused to take her to a wheel chair accessible restroom prior to boarding because it was too far. If that is true, either the airport is really screwed up, or she has a valid complaint.
The "attendant" in question was most likely a gate agent. Is there any requirement for GAs to be within sight of the gate while flights are incoming or outgoing?
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