Originally Posted by donjo

I'm now being told the CD had to be booked before March 2019. As I mentioned my flights were purchased in 2018 with the CD as an advertised benefit. They said they notified affected customers. I was not notified, and the phone agent was unable to tell me exactly how they notified us. I asked to speak to a supervisor and was told that supervisors do not speak to customers about issues that have already been addressed by a regular customer service rep. This is the first time I am flying this airline. Just seems like an odd way to do business all around. Makes one wonder what other unpleasant surprises await.