Originally Posted by swiftaw

So was scheduled to fly OMA-ORD-FRA-ARN leaving yesterday and arriving today with the first 2 legs on UA and the last leg on LH.

Due to weather our first leg was delayed such that even before we left OMA we knew there would be no way we would make the connection to FRA.

Thanks to a a great phone agent we got rebooked OMA-ORD-AMS-FRA-ARN with the first 2 legs on UA and the last two on LH, which got us to ARN about 6 hours later than planned.

Unfortunately our two checked bags did not make it to ARN with us. The United app tracked them as far as AMS and the baggage agent at ARN said their location wasn’t showing in the system but that they would deliver to our hotel when they find them.

my first question is, even though I spoke with the baggage agent at ARN should I also give United a call to see if they have a better idea where the bags are?

Secondly, can I buy some essentials and be reimbursed? If so, which airline would be responsible for the reimbursement?