Originally Posted by
UA-NYC
Great question! I have 95% cut ties. I'm quite enjoying Hyatt so far - competent, dare I say good customer service, IT that actually works, nice property base...very SPG-like. Globalist benefits (will be there in a couple months) seem amazing.
I am honestly very happy to hear that Hyatt works so well for you. Good luck on getting Globalist status.
But we both know that Hyatt’s footprint is atrocious in way too many areas for most who travel a lot to different destinations. We also know Hyatt’s aspirational footprint is a fraction of Marriott’s, so good IT doesn’t mean much when I can’t find a luxury hotel to enjoy in the places I want to visit.
Also. Globalist concierges don’t do much more than even some of the more average Ambassadors....as stipulated quite frequently in the Hyatt Forum. Those Globalist concierges also have troubles...and they’ve got no merger or new program to blame now.
The Marriott Ambassador program isn’t perfect by any stretch of the imagination. But its highs vastly outstrip those of Globalist even if its lows don’t quite meet it.
WRT Marriott...I am SMH at the state of the Ambassador service these days. Gary summed it up nicely.
I‘m most entertained about Gary’s fluff clickbait post—full of rumors, innuendoes, and unsubstantiated suggestions. He summed up very little if you ask me.
For all those “supposed” Ambassador guests who somehow never get any response, I always wonder how I manage to get a timely response within a few hours or a day or two max from the general Ambassador email service. The idea that my Ambassador is so amazing doesn’t quite explain how the general Ambassador service always managers to email me back. Makes me wonder aplenty about all those “supposed” but unverified Ambassador guests flinging unsubstantiated stories of not getting any response.
As a caveat, I am very active with the Titanium/Ambassador, Plat/Titanium/Former SPG, and Ambassador-only Facebook groups. Yet only the Ambassador-only group verifies the status of its members. It’s hilarious to see so many who never verify for the Ambassador-only group pretending to be something they aren’t necessarily in the other groups. It’s also quite fascinating how the verified Ambassadors almost always (but not always) have such a fantastic experience compared with the non-verified sort.
Objectively, it's just embarrassing how poor/unresponsive the CS is, for supposed top tier, high value guests. I can only imagine the frustration low/no-status folks are feeling with Marriott.
I think the fact is that actual Ambassador guests do have much better responsiveness for the overwhelming most part. I know there are some bad Ambassadors out there, but the general service seems to solve my problems just as well as my amazing Ambassador does. Funny how that happens.