Originally Posted by UA-NYC

I frankly feel sorry for any of you suckers continuing to spend $20K annually with this sorry excuse of a hotel chain and getting such abysmal levels of (non-) service, save for BHR and a couple other lucky ones. It frankly is embarrassing that Marriott thinks this is acceptable; I actually see it aligning with my theory that they are trying go cancel the program (isn't in the Marriott DNA, which is more about point redemption than high-touch service).

Good article from VFTW that I didn't see posted here previously:

https://viewfromthewing.boardingarea...ites/#comments

Some of the comments are both amazing and telling