I really feel your pain. I was just about to book an overpriced room at the TWA Hotel but won’t due to this review. Not because I think that I will experience the same issues, I just don’t think that you should treat your customers this way and I will not give my business to a hotel that does. Thank you so much for sharing - I hope that you manage to get some additional compensation, and for what it’s worth, I enjoyed your trip report and felt your excitement when reading the first installment