Originally Posted by
Magic01273
I'm also baffled that something like this wasn't proactively offered. Seriously - how? How, in the delivery of bad news to a customer that their standard CE meal isn't available, can the next words from that crew members mouth not be "But we'd like to offer you something from the BoB selection with our compliments"?
Honestly, this is where BA service really lets them down. It would have been such an obvious (and entirely appropriate) thing to do. Mind-boggling that someone could think that it was acceptable not to provide an advertised CE service like this in the first place, with such an easy solution available.
I seem to recall reading somewhere that the "accounts" from BoB are taken rather seriously by the penny makers at BA hence discrepancies of ANY nature are accountable by the cabin staff. In other words they cannot offer anything free from BoB...no latitude I am suspecting...even if they wanted to.