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Join Date: Feb 2010
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You should have been offered some free food from the M&S On Board menu, I'm surprised the CSM didn't actively suggest that. If it happens again, and the SCCM is unaware, then I would still buy a few items off it, ideally pay in Avios, and then make a claim for it. There would not be a formal EC261 entitlement to that food, which would only kick in on a 2 hour delay on that sector, but I would hope a modest purchase would receive a matching refund of the Avios.