Originally Posted by
donjo
Booked First class reward tickets on 11/1/18 for a flight on 6/2/19. Was told at time of booking that it would include the Chauffeur service. When I paid for the tickets I was told that I had until 48 hours prior to departure to arrange my chauffeur. Went online to do so today and told they would not honor my request. What other paid for service will they no longer honor? Should I pack my own meal in case they decide to take back meal service as well? Annoyed. So much for "first class" service.
Phone them and explain the situation. Stick to the facts. As it was a reservation made before 1 March, you should still be eligible for CD (unless I have misunderstood it and one had to book the CD before 1 March as well). Award bookings made after that date no longer qualify for that perk. Showing your annoyance using silly examples about meal service is not going to assist you in getting this sorted.