Sorry to be the lone voice, but I do not see the problem. Whatever he was sitting in, do you really believe from the stridency of the letter that this is a person who would suffer in silence on the flight? I for one, find it very hard that anyone could empty not just thier bladder to the extent that it soaked not just their clothes but also the seat and the seat next to him. The aircraft must have been on the ground at least three hours before he boarded. I suspect that Merry is right in detaiing how CR will deal with this.