I believe the majority of business travellers are fair minded people and accept that from time to time errors and mistakes happen. We are not like the travellers portrayed on "Airline" who expect the services on a main line carrier at rock bottom prices and then complain at the drop of a hat.

It matters not one bit what substance the seat was wet with the fact is it is unacceptable. Should an upgrade be offered on the flight?, well that depends on the circumstances and the decioson rests with the CSD though I can imagine the number of wet seats increasing if it became common knowledge.

No passenger should be required to sit in a wet seat on any airline or for that matter any other form of public transport! I would expect BA to do the "right" thing especially if you are a frequent traveller and are not known for "complaining" ,but as I have posted before dont be sure of it.

I personally have a problem with BA at the present time and have moved my custom elesewhere in the same way that i would move my custome with ANY service organisation failing to meet my expectations. It is my decison to do so and it is based on the way a particular problem I had with them was handled at the time and subsequently when I wrote in to complain. Two changes to correct matters, how many do you give?

Any airline makes a commercial decison as to what areas of service they wish to invest in. Few would argue the BA's new club beds are, for the time being, leading the way. They have introduced numerous product development ideas. However, their handling of customers seems to be an area in which they are failing at the present time. No doubt in the months ahead there will be offers to encougage premium traffic to return.

In basic marketing is is well known that, it costs a great deal more money to attract a new customer than retain an existing one.



[This message has been edited by woodie (edited 05-10-2001).]