FlyerTalk Forums - View Single Post - Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

May 23, 2019, 1:11 am

#2110

gru_muc

Join Date: Apr 2015

Location: MUC+GRU

Programs: M&M HON***

Posts: 166

Quote:

Originally Posted by LufthansaGermanAirlines

Hi Seth,
thank you for your feedback, I will forward it to PartnerPlus Benefit for internal evaluation.
Vanessa

Quote:

Originally Posted by europeanflyer

Dear LH team,
Up to now have not posted on this although it happens every time but finally after my flgt last week its time LH as a 5 star airline connects its systems to arrive in the 21st century.
Every time PPB is used to upgrade a flight;
- the miles never post
- request the miles / screenshot reply

- so every time I have to contact my local LH office to assist with a manual request which thankfully I have such contact, I can only imagine all PPB users have the same issue & I cannot understand why the systems are not aligned , this is very frustrating.

Kind regards
Seth Underwood

I can confirm this. Has happened to all my PPB upgrades within the past 5 years so far. Reported the issue on each occasion. Last time it took 4 attempts to get my miles credited.

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