Seriously - you're comparing a front desk clerk to a Boeing MAX pilot? SMH.

FWIW - for every FTer who kvetches about MAR there are more elites who have no clue & don't care. In the millions would be my guess. I was standing next to one last week at check-in who barely knew that MAR had acquired SPG & couldn't understand why, when he provided his SPG # to the FDC the system wouldn't take it (too many #s ). It's not like MAR hadn't sent out notices. He even acknowledged 'getting something, but I didn't pay attention to it'.

That's no excuse for FDC not knowing bennies, but let's fact it - there are a lot of MAR Bonvoy members who aren't aware as well.

Now back to the breakfast discussion - but Horace has done a good job at the beginning of this thread explaining the permutations.

Cheers.