Thanks for sharing your experience. It's your option, but it would help to read the above if you did some paragraph breaks.

All MAR employees had to go through video training re: the new program. Having said that, odds are most of the franchise companies probably didn't make their employees do the video training & just put up the new (large as hockeyinsider mentioned) sheet that describes everything in the back office. My guess is most of the FDC didn't bother spending much time on that.

I regard this more as a franchise issue than a MAR issue, as MAR provided the training tools that franchise folk could/should take advantage of & didn't (and that's true beyond breakfast).

Speaking for myself, I've printed out the T&Cs on everything & will have no problem pointing out the correct T&Cs to non-complying properties.

Cheers.