Charging for seat selection after BP issued online
Someone was flying LHR_HKG, economy, no MP status. She was allotted 60A (I believe at first tickets were booked together with someone with status, so seats were allotted, but then plans changed and the person with status did not fly together). She checked in online and printed out BP. At the airport, the check in agent said she needed to pay for the particular seat as it was special or reserved for status passenger or something. She chose not to pay and was given another seat.
On hearing above I thought that if a seat required (extra) payment, CX would make sure that they collected money first before allowing the seat to be selected, certainly before allowing check in and boarding pass issued online?
Would appreciate feedback.
Thank you.