Originally Posted by
LHR/MEL/Europe FF
You cannot book something via the phone unless it also appears on line. The call centre has the same booking/search engine that we do.
One tiny exception to that: I had a situation in which a phone agent could see more options on the route I was booking than I could see online. That is, when I could see N flights on a particular airline on that route on that day, he saw N+1.