hotel_user

Found some poor quality photos. But you can see the general impression of the lounge. We were not that impressed with our stay as we did not get an upgrade. Felt quite "lost" in the hotel as it was all so similar. Small room on 7th floor. Had good view over car park. Things may have changed - hope that they have - the same franchise runs the Novotel at Stansted ((and it was also not up to standard when we last stayed ( twice ).- they did offer service recovery when we complained but forgot to deliver)). Hope you have a much better experience than we did. Location is 10/10 though for Gatwick