Originally Posted by
bbmatt
i just booked a flight last week and the milage was not deducted from my account, but there's still a pending charge on my credit card. I received the email confirmation as well as the record locator. but united has no segments in the reservation. Has any one else seen this before? Do I just book again? My flight is in a couple of days, so i need to decide soon!
If you have a record locator you can call Avianca and select (eventually) option '3' for Lifemiles, then option '1' (which is something like 'program information, but actually gets you through to the call centre).
Ask them to rerieve the booking and see what's happening. If you book twice you run the risk of the same error happening, or a duplicate in which the airline cancels one or both bookings, or being left with two bookings and having to pay the cancel fee on one of them.