Originally Posted by
stormpelt
AND now that I looked up the awards for my last leg, I AM STILL SEEING THAT FLIGHT THERE, available. So, why the heck was it cancelled for me? I can still see it being offered! .... I am honestly so frustrated right now that I have to spend probably the next 2-3 hours on the phone figuring what the heck is going on.
If the flight is still available, a representative should be able to put it back onto your reservation.
However, it may disappear again. You're going to want to follow up with the operating airline and make sure the ticket looks OK in their system. Make sure that they see a valid ticket number in their system and it matches what UA has.