Originally Posted by
LHR/MEL/Europe FF
You cannot book something via the phone unless it also appears on line. The call centre has the same booking/search engine that we do.
If it appears on line for individual sectors, but not the full itinerary, you'll need to send off screenshots.
If something appear on line but errors out during the booking process (for example a connection AMS-FRA-DEL-SYD on LH/AI/AI appears on line, but if you try to book it it gives you an error), you can ask the call centre to manually book it.
Thanks for the info. How quickly can screenshot method be employed. What if I do that then call right away for a flight 24 hrs away. What if I am with my colombian friend who can do it all in spanish?
I am just trying to get the best manual process together for something like rdu-ewr-muc-hel UA/LH.
I have had struggles with LM in the purchasing and transfers from citi. took 2 months for the miles from citi to appear (+25% bonus). and the more recent transfer to friends things still billed me about $2k in pending charges that would have been lost if i didn't check (i double clicked it and hence double billed but only got miles once). They said 30-90 days for the refund but it came in about 2 wks. Had to open cases each time but they did make me whole. Also did have the help of a Colombiana to help in more than one circumstance.
I just hope UAs changes on 'saver' fares don't mess this up. Things like CHS-IAD-CMH for 7.5k are really great (esp last minute) and I won't be able to travel how i have (for the past ~8 yrs lots of last minute one ways) if this goes away.
Cheers.