Originally Posted by
cheaptom
I fully agree that the FA did not lie or make stuff up. He was simply mis-informed by operations. That's why I'm not really after compensation, but explanations. Also, when he said the mechanical issue was resolved (even though it wasn't), I doubt he made that up either. Someone gave him bad info.
The part about him telling me that I would not have to go through security at YYZ is clearly his mistake though, and that was the least of my complaints. "I don't know" is such a better answer than a guess/wrong answer.
For connections, the EnRoute or Navi magazines are pretty good at explaining all the steps. There are many possibilities at YYZ and it can be quite confusing. For example, it’s easy to miss the “connections to D gates” section that avoids security and brings you to the gates by bus. A lot of people just go landside and have to reclear security even though they qualify.
Also, the Pearson website was inaccurate on my last trip in April but the EnRoute cleared things up.
For YYZ directions, I don’t trust anyone unless I’m in the airport.