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Thread: Passenger Declined Upgrade: Have You?
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Old May 21, 2019 | 1:24 am
  #14  
flyingeph12
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Originally Posted by Amil
why do you assume I didnt speak up? As a matter of fact I did speak up and told the GA as she said she would be right back and never returned. I asked the FA she said the gate closed. I only thought for 500 miles or less its automatic oh well i guess EXP could be auto as well, I did tell AA via Twitter about the FA walking away without a response but no real outcome.
Well, in that case, your anger should be directed at the GA, if anyone (the GA’s primary responsibility is to get the flight out on time, but certainly shouldn’t lie to customers). In my opinion, a person might have any number of (good) reasons to decline an upgrade.
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