Originally Posted by
Transpacificflyer
The passenger was not treated appropriately and should indeed convey those sentiments to the airline. people do not pay business class fares to be treated like this.
I fully agree that the FA did not lie or make stuff up. He was simply mis-informed by operations. That's why I'm not really after compensation, but explanations. Also, when he said the mechanical issue was resolved (even though it wasn't), I doubt he made that up either. Someone gave him bad info.
The part about him telling me that I would not have to go through security at YYZ is clearly his mistake though, and that was the least of my complaints. "I don't know" is such a better answer than a guess/wrong answer.