I have asked for a quote for the return flight of my ticket, I have already used the first part. However the customer service has sent me a quote without any details. The original ticket was around 1200 CHF, the cancellation fee is 150 CHF, and the refund is 100 CHF.
When I look at the booking details I haveFare
: CHF 740.00
Taxes
:
CHF
58.70 CH
CHF
40.40 G3
CHF
12.70 I5
CHF
43.10 WY
CHF
41.35 AU
Carrier surcharges
:
CHF
329.20 YR
CHF
2.40 YR
Total Amount
: CHF 1267.85
I understand that the return might be cheaper, but I don't understand why the refund is only 100 CHF, I was expecting more in the range of 200-300 CHF. Can anyone explain how this is calculated? Unfortunately I can't reply to the CX email.