Originally Posted by
Weekend Away
Which airline do you have status with? If not KE that's the problem.
Yea. That's what I thought. I had to hold for like 30 minutes to get this info, but this new representative told me that sometimes they might have problem getting elite benefits pulled up while checking in online. The representative got an answer from the team that one must show their FFP card with elite status to the airport member, and they will be able to add an extra bag free of charge. Hopefully this can help others having the same problem!