Originally Posted by
Kremmen
It's super-slow and super-tedious. What should be a 5-min process online turns into an hour-long phone call over Skype or Google Talk. (Or some much more expensive option.)
And the search engine itself is appalling. Having to use the screenshot method for a single connection on a single carrier is just absurd.
And guess what, in too many circumstances you won't even get what you want.
I've just spent 20 minutes calling a LM support centre and trying to query what was going on with my NRT-ICN-PEK-MEL query up in the thread. Absolutely helpless and hopeless, although the person himself isn't too bad. Their departments don't talk with each other at all, so no chance in hell getting any luck chasing or even just asking them to do a favour.
This is despite the fact that I've been waiting for 2wks+, with emails back and forth, and have to change the routing once due to all the delays and subsequent loss of award spaces.
Michael