My funny Citi don't care story from today:
Called in since my app was processing. My phone dropped the call 3 minutes in. They called back, I listened to half the message and then deleted it.
Called back 2 hours later. The guy asked if I had received the prior voicemail....could I listen to it...no sorry. I think they left a verification code but I was too lazy to listen to the entire message. My phone dropped this call 4 minutes in. Rep called me back and said verification complete and I was approved super fast. He apparently didn't want the call to drop.
"I'm glad we were able to get this taken care of for you. I know you know the routine here since you've had.....a.....couple......of these. You have already found out you'll receive the card in 7-10 days......"
It was hilarious. I made it difficult for them and they still gave me my 13th card in 14 months.