The saga of no miles continues. Spoke for the second time today with the rep who promised to call me back: no dice. They say I applied for the wrong bonus, so nothing doing. Great Customer Service!

While on hold waiting for the supervisor (this won't stop here), my good karma paid off: at the bottom of the file in which I had put all their statements these many months, THERE was the original promo stuff from the web. CLEARLY, 5,000 miles. The supervisor tries to get me to take a promo which would require active use of the account. No dice. I tell him I have the original stuff. He relents. Fax it to him.
He agrees. "Based on what you've given me, we've made a mistake."

Unfortunately, even supervisors have no power to give you the miles. He says he will present my case to "those who do." Another update forthcoming.

[My first thought is "What we won't do for miles!". My second and third thoughts are less printable, and directed at Citi, the company I've "owned" for 15 years now, and culminate with the "just who IS in charge?"]