" In an industry, where most reputed airlines allow changes during the 24 hour "cooling period", "

Can you actually prove this. Just because some airlines do, to extrapolate that up to most is a bit rich. AFAIK, in OW, AA iirc, does not have a cooling off period. I am fairly sure that QF doesn't either.

"for a regular customer of BA with the highest elite staus to expect that he be treated sympathetically when he has made a genuine error on a web booking where the website is less than perfect is not unreasonable. Ceratinly, he did not deserve to be treated like he was. The patronising attitude of some of the regulars on this board is indeed shocking."

No, to me what is shocking is posting such titles as "disgraceful service" when what they have done is provide precisely the service which he has booked. When doing bookings yourself, it is encumbent upon the person making the booking to ensure that the booking is what is wanted.


Dave